Job Title: PC Technician II
Location: Exeter, NH
Rate: Negotiable based on experience
Contract: 1-year w/ potential for extension or conversion
Job Description:
Provides second level support for all workstation problems within established timeframes.
Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving a large number of devices.
Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
Researches and recommends technology solutions both individually and as a team member.
Assists users with backup and recovery procedures to ensure full system recovery.
Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities
Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
Maintains technical expertise in desktop support technology.
Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
Perform other duties as required/assigned.
Qualifications:
3+ years of experience as a desktop technician
Past experience in customer service and being hands-on.
Past experience installing printing applications
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
